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Quick Verdict
Overview
Author Verdict
Legit and Fairness
Deposit and Withdrawal
Product Rating
Reputation
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Our Verdict
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How we test
RankingsThis first deposit bonus is part of a welcome package consisting of 4 deposits.
- ReportMore detailsBonus infoMin deposit$10Wagering200X (Bonus)Max cashoutNo limitImportant termsPromotion verdict
Our team rates this first deposit bonus as recommended because players get up to NZ$100 bonus funds. The bonus offers a 100% match on deposits starting from NZ$10. There is no maximum cashout limit stated for this bonus, however, it has a 200x wagering requirement, which is considerably higher than the industry standard of 35x.
Reload Promotions2nd Deposit50% Up To $1503rd Deposit30% Up To $1504th Deposit20% Up To $160
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Grand Hotel Casino User Reviews and Ratings
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Quick Verdict: What to Expect from Grand Hotel Casino
We went over multiple factors when doing this Grand Mondial Casino review, including customer support, casino terms and conditions, everything you need to know about slots, live dealer games and usability, as well as the best deposit and withdrawal options available at the casino. Our CasinoAlpha experts work tirelessly for each and every comprehensive casino review we bring you, and this one is no different.
 Legit & Fairness4.4/10 |
 Payment Methods5.6/10 |
 Product Rating7.0/10 |
 Customer Support6.2/10 |
 Reputation 7.0/10 |
Overview: Key Information About Grand Hotel Casino
| Min deposit | $10 |
| Max cashout | $16000 |
| Payout time | 2 days |
| Game types | Roulette, Baccarat, Slots+ 12 more |
| Slot games | 707 |
| Live games | 270 |
| Vip program | Exclusive bonuses, Birthday bonuses, Vip support+ 2 more |
| Languages website | English |
| Payment methods | Visa, MasterCard, Neteller+ 7 more |
Our Author's Verdict - Honest Feedback for NZ Players
Adela's Verdict
Legitimacy and Fairness: Why It’s Safe to Play Here
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 12 Options |
We started our Grand Hotel Casino review by analyzing the casino’s legitimacy and fairness, which are reflected in its Kahnawake Gaming Commission license. This proves that the casino functions legally and abides by industry standards. Offering 12 responsible gambling tools, Grand Hotel Casino shows that responsible gambling and the well-being of its players are a priority.
| Criteria | Details | Verdict |
|---|---|---|
| Licensing Information | The Grand Hotel Casino license is granted by the Kahnawake Gaming Commission, which is a reputable authority in the industry. | Excellent |
| Safety | The casino does not have an SSL Encryption, putting player data at risk. | Poor |
| Regulatory Compliance | The casino adheres to industry regulations and standards by operating legally and having regular audits. | Good |
| Fair Gaming Practices | Grand Hotel is certified by eCOGRA for RNG and is regularly audited. | Excellent |
| Responsible Gambling Measures | Grand Hotel Casino offers 12 responsible gambling tools, useful links, and trained customer support. | Excellent |
Overall, Grand Hotel Casino offers its players a safe gaming experience, providing several responsible gambling measures. The casino’s license ensures its legality and compliance with industry standards. However, players’ data security is at risk as the casino has no SSL Encryption.
Making Transactions at Grand Hotel Casino - Deposits & Withdrawals Methods
Min deposit 10 $/€ |
Min. Withdrawal 50 $/€ |
Max cashout 16000 $/€ |
Payout time 3 days |
Currencies
| Payment | Min deposit | Max withdrawal |
|---|---|---|
 | $10 | $4000 |
 | $10 | $4000 |
 | $10 | $4000 |
 | $10 | N/A |
 | $10 | N/A |
 | $10 | N/A |
 | $10 | N/A |
 | $10 | N/A |
 | $10 | N/A |
 | $10 | $4000 |
Deposit Methods:
- At Grand Hotel Casino, you can make deposits using over 10 payment methods, including several cryptocurrencies. The most popular are Visa, Mastercard, Google Pay, and Bitcoin.
- To make a deposit at Grand Hotel Casino, you must log into your account, go to the cashier, and deposit a minimum of $10 using the payment method you selected upon registration.
- The Grand Hotel Casino minimum deposit is $10, whereas the maximum depends on your selected payment method.
Withdrawal Methods:
- Players can use the same payment methods used for depositing to make withdrawals, including Skrill, Neteller, and Neosurf.
- To withdraw funds at Grand Hotel Casino, go to the cashier, select the withdrawal option with your preferred payment method, input the amount you want to withdraw, and wait for the request to be processed. The verification process takes up to 48 hours.
- The Grand Hotel Casino minimum withdrawal is $50, and the maximum is $16,000.
Withdrawal Times:
- The Grand Hotel Casino withdrawal time takes up to 2 banking days.
- Processing time varies depending on payment methods and local banks.
Fees and Charges:
- Withdrawals performed via bank transfer will be charged a fee of $50 for transactions under $3000 and $100 for transactions over $3000.
- Withdrawals requested in currencies other than the selected one will be subject to a 2.5% currency conversion fee.
Customer Support at Grand Hotel Casino: Assistance When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Slow (11-30 min) |
Helpful Chat Misleading |
FAQ Incomplete |
Email support@crhelpdesk.com |
Language Options
Languages website
Support languages
To make a complete Grand Hotel Review, we have tested the casino’s customer support speed and quality. Grand Hotel Casino support includes a 24/7 live chat, an FAQ section, and an email address.
Support Channels:
- The casino website offers a 24/7 live chat and an email address. However, the casino does not provide a phone number.
- The live chat and the email can both be accessed daily at any hours. Although response time will vary.
Response Times:
- Grand Hotel offers a slow response time compared to other online casinos, with wait time taking up to 30 minutes.
Support Quality:
- Our team contacted the casino agents to get help with submitting documents for verification. We received detailed step-by-step instructions via email and submitted the necessary documents. Then, the casino agents informed us that the process was successful and the verification was complete.
- Users give the Grand Hotel Casino support an average rating of 6/10 mostly due to the lack of response speed.
Additional Support Features:
- Grand Hotel also offers an FAQs section on its website, which is incomplete as it covers basic questions like payout time, how to create a Grand Hotel Casino account, and loyalty program issues.
- The Grand Hotel Casino support and website are only available in English.
Grand Hotel Casino Product Ratings: How Slots, Table Games, and Live Casino Perform for Players
Game providers 36 |
Slot games 707 |
Live games 270 |
Usability Slow Performance |
Apps Desktop app |
Game types
Game providers
Game Variety:
- Grand Hotel Casino provides a modest number of a little over 700 games, including jackpots, slots, Blackjack, Roulette, table games, and poker.
- Best Grand Hotel Casino Games: Book of Dead by Play’n Go, Gold Blitz by Fortune Factory Studios, and Crazy Time by Evolution Gaming are currently 3 of the most popular games at Grand Hotel Casino.
Slots:
- The Grand Hotel Casino slots collection has over 700 titles of classic and video slots.
- Popular slots include Sweet Bonanza 1000 and Gates of Olympus 1000 by Pragmatic Play, Amazing Link Zeus by SpinPlay Games, and Fire Joker by Play’n Go.
- The RTP at Grand Hotel Casino is average at 95.4%.
- Verdict: Although Grand Hotel offers a modest slots collection, it includes some of the industry’s most popular titles, making the casino website fun for players.
Live Dealer Games:
- The Grand Hotel Casino live games collection amasses 270 titles of Roulette, Baccarat, and Blackjack variations.
- The live games have a user-friendly interface with simple layouts. Grand Hotel Casino offers high-quality streaming with little to no interruptions.
- The live dealers are well-trained professionals who offer support throughout the game and maintain a friendly atmosphere.
Software Providers:
- Grand Hotel Casino collaborates with over 35 top industry providers, including Microgaming, Play’n Go, and 1X2 Gaming.
- These providers are known for creating immersive and creative games with high-quality graphics and high RTP rates.
Mobile Experience:
- There is no mobile Grand Hotel Casino app available, but players can access the casino using a browser like Safari or Chrome on their phones.
- The slow website performance and outdated interface halts the Grand Hotel Casino mobile experience.
Desktop Experience:
- Grand Hotel Casino can be accessed online using your preferred browser or using its Desktop app.
- Although the casino website has an outdated theme, its interface is user-friendly and easy to navigate. However, the biggest downside is that the Grand Hotel Casino website has slow performance.
Sign Up Process
- The sign-up process at Grand Hotel Casino is easy and relatively fast. KYC verification can take up to 2 days.
Grand Hotel Casino’s Reputation: Licensing, Security, and Third-Party Reviews
Licenses Kahnawake Gaming Commission |
Online since 2000 |
Third party reviews Poor |
Gambling Products 3 |
Licenses
 | Kahnawake Gaming Commission - Active |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
With 24 years of experience on the market, Grand Hotel Casino offers an average gaming experience due to the low number of games in its library. The Kahnawake license ensures the experience is safe, although there is the need to add SSL Encryption to ensure data protection. Player reviews show that the casino needs to up its customer support and payment section, Grand Hotel Casino payouts often taking more than the promised 2 days. Based on other Grand Hotel Casino reviews, it averages a score of 6/10, placing it among other lower-rated casinos.
 
Grand Hotel Casino vs Competitors: How It Stands Up Against Other Top NZ Casinos
Bet365 Casino
Pros
- More than 1500 online slots with 60+ exclusive titles
- No maximum cashout cap
- Instant deposits without fees
- Minimum deposit/withdrawal of $10
- Mobile app available for iOS and Android
- 24/7 chat and toll-free phone number
Cons
- Long withdrawal processing time
- No VIP program available
- Games not available in demo mode
- No Evolution and Pragmatic live dealer games
Our Verdict
Bet365 Casino is ideal for New Zealand players, regardless of experience levels. The many games make it a great choice for beginners, while the high limits for live dealer games are excellent for experienced players. The 60+ Originals games are a big plus as they offer customers exclusivity, while the Dual Drop Jackpots system is as close as you can get to a VIP program. Withdrawals could’ve been faster, and the absence of Poli as a cashout method is something players might consider a relevant drawback. However, the casino makes up for that with its vast collection of games, sharp customer support, and high RTP.
Read Review
Betandplay Casino
Pros
- Over 4000 games are available
- Accepts cryptocurrencies
- Instant cashout
- 24/7 customer support
- Compatible with mobile devices
- Licensed and regulated casino
Cons
- No mobile app
- Doesn't support debit cards for withdrawals
- Lack of popular providers
Our Verdict
BetAndPlay Casino deserves its place among the best online casinos because you will find over 7000 slots from top-tier providers. We liked the casino's simple user interface and extensive game catalogue. It offers well-known online pokies, table games, and over 700 live dealer titles. As a Dama N.V. casino, we also felt confident in the site's safety and licensing. However, we consider that BetAndPlay can lower the minimum deposit because many NZ players will not afford this high minimum deposit. Still, the fact that you can withdraw in one day balances everything.
Read Review
Spinz Casino
Pros
- More than 2000 games from various providers
- Fast payout processing
- 24/7 live chat
- No maximum withdrawal limit
- Live streaming area.
Cons
- No game filters
- Little information on the VIP program
- No phone support.
Our Verdict
Spinz Casino is one of the best-rated online casinos, providing a secure gaming environment with robust security measures. The casino is licensed by the MGA and uses advanced SSL technologies to protect personal data. With over 2200 games, including slots, jackpots, and live casino options, players have a wide variety of choices, all with fast loading speeds and high-resolution graphics. In addition, Spinz Casino emphasizes responsible gambling by providing tools like deposit, wager, and loss limits.
Read ReviewOur Final Verdict: Should You Play at Grand Hotel Casino?
| Grand Hotel Casino Features Reviewed | Alpha’s Verdict |
|---|---|
| Legit & Fairness | The casino wins points thanks to its Kahnawake Gaming Commission license and eCOGRA certification. |
| Deposits & Withdrawals | The deposit and withdrawal methods are varied, although the $50 minimum deposit is quite high, and the payout time is longer than usual. |
| Customer Support | The customer support at Grand Hotel needs improvement as the response time is slow, and the chat is misleading. |
| Product Rating | This online casino’s website needs to be updated to a more modern theme, and performance updates should be made as it is too slow. Developing a mobile app is highly recommended. |
| Reputation | Third-party reviews have shown that Grand Hotel Casino is an average-rated casino. |
Pros and Cons:
Pros: Grand Hotel Casino has a standard $10 minimum deposit, making it accessible even for players with a more modest budget. The casino accepts payments with various cryptocurrencies, which accommodates larger categories of players. The desktop app offers a much more comfortable gaming experience than the website.
Cons: The game library at this online casino is modest, amassing only roughly 700 titles. The minimum withdrawal is high at $50, which could be a downside for some players. The customer support is of low quality, offering slow and rarely helpful advice. Unfortunately, there is no Grand Hotel Casino mobile app available.
Final Recommendations:
Our Grand Hotel Casino review concluded that this casino offers an average gaming experience with its modest game library and simple yet outdated website layout. Customer support needs improvement, as it is an important issue for players.
This casino is suited for new players as it has a standard $10 minimum deposit. However, the minimum withdrawal limit is more suitable for players with larger budgets. The modest game library could be a downside for high rollers.
Compare Grand Hotel Casino With Other Top NZ Casino Sites
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 707 | 270 | 2000 | $10 | $16000 | 2 days | 24/7 |
 | 3388 | 0 | 2016 | $10 | $50000 | 1 day | 24/7 |
 | 8810 | 332 | 2023 | $20 | $18000 | 1 day | 24/7 |
 | 4555 | 703 | 2012 | $10 | $100000 | +3 days | 24/7 |
 | 9500 | 900 | 2023 | $25 | $30000 | 1-2 days | 24/7 |
 | 8305 | 297 | 2024 | $20 | $7000 | +3 days | 24/7 |
Grand Hotel Casino’s Sister Sites - Explore NZ Casinos With Similar Experience
The Methodology Behind Our Grand Hotel Casino Review
CasinoAlphaNZ’s experts use an extensive testing protocol, followed by an in-depth analysis, to make sure our reviews are trustworthy and direct. Our team of specialists meticulously examines the deposit and withdrawal methods, verifying their efficiency and security protocols. Additionally, we test the gaming experience at Grand Hotel Casino by trying a diversity of slots and live games. This comprehensive approach ensures that our reviews remain relevant and trustworthy, providing our players with accurate and valuable insights.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha rating | |
| Test Duration | 5 Hours |
| Review Duration | 4 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | May 2024 |
| Updated Date | Dec 2024 |
Grand Hotel Casino's Rankings Across Our Categories
| Category | Trending |
|---|---|
| Minimum deposit | Top 20 |
| Casino Rewards | Top 10 |
