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User Review
Quick Verdict
Overview
Inside Look
Legit and Fairness
Deposit and Withdrawal
Product Rating
Reputation
Our Verdict
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RankingsThe Grand Ivy Casino User Reviews and Ratings
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Quick Verdict: What to Expect from The Grand Ivy Casino
 Legit & Fairness8.0/10 |
 Payment Methods7.0/10 |
 Product Rating9.0/10 |
 Customer Support8.0/10 |
 Reputation 9.6/10 |
Overview: Key Information About The Grand Ivy Casino
| Min deposit | $20 |
| Payout time | 2 days |
| Game types | Roulette, Baccarat + 14 more |
| Slot games | 3000 |
| Live games | 350 |
| Website Language | English |
| Customer Support Language | English |
Inside look
Legitimacy and Fairness: Why It’s Safe to Play Here
Casino T&C Fair Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 13 Options |
We found many responsible tools provided by the developer to ensure safety. They include many self-imposed limits for the player, like:
- Session limits
- Deposit limits
- Reality check button displayed on the Homepage
We also found a self-assessment inquiry and many useful links to authorised gambling authorities to help with a gambling problem that spiraled out of control.
Other responsible tools like account closure, underage restrictive gaming, advice on the problem and access to account history are available.
Self-exclusion
In the case in which your gambling experience becomes a problem, you should take into consideration self-exclusion. It will automatically set at a period of six months unless you state otherwise.
To do this, enter the responsible gambling section in your Account and click on the redirecting link.
If you cannot exclude from the website, you can contact the support team or send the request to self-exclude via email.
Making Transactions at The Grand Ivy Casino - Deposits & Withdrawals Methods
| Payment | Min deposit | Max withdrawal |
|---|---|---|
| $20 | N/A |
| $20 | N/A |
| $20 | N/A |
| $20 | N/A |
| $20 | N/A |
| $20 | N/A |
| n/a | N/A | $20000 |
| Min deposit | $20 |
| Min. Withdrawal | $20 |
| Payout time | 2 days |
| Currencies | NZD |
New Zealand Players have six payment methods as cards or e-wallets. The deposit limits start at NZ$20 and end at your set daily, which is set automatically at NZ$999999.
The limits you can set for a deposit are daily, weekly or monthly. To do this, enter the Deposit Limit section from your Account.
Withdrawal process
The only withdrawal method available is Bank Transfer. You cannot cash out less than NZ$20 and more than NZ$5000. Also, the maximum limit will automatically reset weekly.
The provider will revise the withdrawal request within 24 to 48 hours. Once the request is not in the pending stage anymore, the money will reach in a time frame of 2 to 5 business days.
At your first withdrawal, an additional time of 24 to 48 hours will be added to the request.
Customer Support at The Grand Ivy Casino: Assistance When You Need It
Live Chat No |
Live Chat 24/7 No |
Response Time Slow (11-30 min) |
Helpful Chat Helpful |
FAQ Acceptable |
Email support@grandivy.com |
The support team is available via live chat or email.
The live chat option is available 24/7 and helped give the requested information. But, to be able to chat with the operators, you need to fill in a series of data:
- A four-digit pin code (optional)
- Full name, email address and date of birth
- Address, area, city and postcode
You can enter your question in the first stage, but the support team will not answer it before completing all the steps.
Complaint policy
The provider offers complaint support as well. The procedure consists of three steps:
- First, you are advised to contact the support team via live chat or email. Here it would be best if you expressed the reason for your discontent. An operator will investigate the query and make notes of your complaint. After analysing it, the operator will try to help you with your problem.
- If you are unsatisfied with the result or the problem is not fixed, the provider suggests you ask for a further review. The matter will be referred to the Support host’s team leader. They will review the problem and communicate the latest decision to you
- Only if you reach this step will your enquiry be classified as a complaint. If you did not receive a satisfactory response after the first two steps, you will be redirected to the Complaint team. A Case ID will be added there, and the final resolution will be granted. The provider considers this as the last step of the process, and no additional discussion regarding the complaint will be conducted.
The entire process may take up to ten days or less. The support team will notify you if any complication occurs during the process.
You can also contact some Alternative Dispute Resolution entities like eCogra if you are not satisfied with the final answer of the support team regarding your complaint.
The Grand Ivy Casino Product Ratings: How Slots, Table Games, and Live Casino Perform for Players
Game providers 131 |
Slot games 3000 |
Live games 350 |
Apps No Apps |
Game types
Game providers
With a selection of over 3000 games, the platform offers diversity. You will find must-have games like slots, table games, live dealer sessions, jackpots and many more.
Among the most popular game providers you will find on the platform are Microgaming, NetEnt, PragmaticPlay, Ezugi, Play’n’Go and many others.
Slots
New Zealand players will find around 3000 slot games, with the minimum bet ranging from NZ$0.20 to NZ$2.50, depending on the game provider.
In this category, you may find the next titles:
- Slots – Book of Dead, 9 Bass, Temple of Riches
- Jackpots – Bass Boss, Dragons Cluster Buster, Doggy Riches
- Megaways – Temple Tumble Megaways, Cash’n’Riches Wow Pot Megaways, Stargate· Megaways
Some providers, like Red Tiger, will not let you enter the game until you deposit on the platform.
Table games
This section counts 65 table games of Roulette, Baccarat and Blackjack. Besides these classics, you will find games like solitaire and craps from popular game providers like Evolution, Switch Studios and Microgaming, among others.
Betting limits
| Game type | Minimum bet | Maximum bet |
|---|---|---|
| Classic Blackjack | NZ$1 | NZ$5000 |
| Classic Roulette | NZ$0.40 | NZ$20000 |
| Baccarat | NZ$5 | NZ$500 |
Live Roulette
In this section, ten live Roulette games are available from various game providers like Evolution, Pragmatic Play and Ezugi. More games are available in each provider’s Lobby.
Among the many versions, you will find:
- Gold Bar Roulette
- Lightning Roulette
- Live Roulette
- Mega Roulette
Live Blackjack
There are only three Blackjack games available, but on the bright side, one of them is a Lobby button from Pragmatic. The other two providers can find more games in the Lobby section.
The betting limits are as follows:
| Game title | Minimum bet | Maximum bet |
|---|---|---|
| Power Blackjack | NZ$2 | NZ$10000 |
| Infinite Blackjack | NZ$2 | NZ$2000 |
| Classic Speed Blackjack 27 | NZ$10 | NZ$10000 |
Live Baccarat
As for the Live Baccarat games, only one Speed Baccarat and the Lobbys from Pragmatic Play and Evolution are listed. You can find more than 60 Baccarat games in the provider’s Lobby.
The Live Dealer section provides other types of live games, like Sic Bo and Dice.
Desktop interface verdict
We did not encounter any problems while using the website.
We tested the website’s performance personally, and except for the speed index, which takes a little bit longer to load the content on the platform, we did not find any bugs or glitches.
As for the colours, the website has a black and gray font, and except for the game icons, the only colour you will find is Gold. It has a pleasant and elegant general layout.
The information on the website is easy to find thanks to the many buttons and separate sections.
Mobile verdict
We expected the layout to be a little more crowded on the mobile version. Still, the mobile platform adjusted just well to the smaller screen.
The place of the sections and buttons differs, but the changes are very user-friendly.
VIP Scheme
The VIP section holds certain specific benefits for each stage. You become eligible for this section based on your Account and gameplay activity.
But, you can enter the program only by invitation. Below is a list of all the VIP levels and what they include:
| VIP Level | Personal VIP account manager | VIP level upgrade award | Priority withdrawals | VIP Cashback offers | VIP Cash credit | Access to VIP tournaments | Birthday reward |
|---|---|---|---|---|---|---|---|
| Silver | x | x | x | x | x | ✓ | ✓ |
| Gold | ✓ | ✓ | ✓ | x | x | ✓ | ✓ |
| Platinum | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Elite | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
You will be notified about the VIP program via your preferred method of communication selected in your Account.
The operator will review your membership at a certain level every 30 to 60 days from your last upgrade.
The Grand Ivy Casino’s Reputation: Licensing, Security, and Third-Party Reviews
Licenses MGA, UK Gambling Commission |
Online since 2016 |
Third party reviews Absent |
Gambling Products 1 |
Licenses
| MGA - C73232 | |
 | UK Gambling Commission - 52894 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Established in 2016, White Hat Gaming Limited owns The Grand Ivy Casino. It is licensed by the Malta Gaming Authority and is regulated by The UK Gambling Commission.
As a provider that ensures the safety of its players, it also offers a wide selection of games and partnerships with some of the most popular game providers like Microgaming, NetEnt, PragmaticPlay and many more.
The Grand Ivy Casino sister sites
You can find the same games and providers on the provider’s sister sites. Here are some examples:
- Casimba Casino
- Dream Vegas Casino
- Temple Nile Casino
- Jackpot Village
- Barz Casino
Our Final Verdict: Should You Play at The Grand Ivy Casino?
Pros
- Over 3000 games
- Live casino lobbies
- Over 100 game providers
- Numerous responsible tools
Cons
- No phone support
- Slow loading speed
Compare The Grand Ivy Casino With Other Top NZ Casino Sites
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 3000 | 350 | 2016 | $20 | 2 days | No | |
 | 3163 | 176 | 2017 | $20 | $14000 | 2 days | Not 24/7 |
 | 25 | 0 | 2012 | $10 | 1 day | Not 24/7 | |
 | 4704 | 101 | 2019 | $20 | $20000 | 1-2 days | 24/7 |
 | 4346 | 162 | 2012 | $10 | $15000 | 1 day | 24/7 |
 | 7726 | 456 | 2012 | $10 | $10000 | 1 day | Not 24/7 |
The Grand Ivy Casino’s Sister Sites - Explore NZ Casinos With Similar Experience
The Grand Ivy Casino vs Competitors: How It Stands Up Against Other Top NZ Casinos
Big5Casino
Pros
- High number of 2000 pokies
- Over 200 live dealer titles available
- Fast payout processing time of 1 day
Cons
- The maximum cashout per month is just $5000
- The minimum deposit you can make is $15
Our Verdict
Our experts were impressed with the gaming selection at Big5Casino, stating it deserves a spot as a top casino site in NZ. There are over 2000 pokies available, from providers such as Microgaming, NetEnt, and Pragmatic Play. If you enjoy playing live dealer games however, there is something for you too. The platform hosts around 200 live blackjack, roulette, baccarat, and game shows, so you know you will have something to play.
PlayOJO Casino
Pros
- Over 2500 games from 50 providers
- Fast payout processing time of under 1 day
- Several payment methods and accepted currencies
Cons
- No phone support available
- Live chat not available 24/7
- Invitation-only VIP programme
Our Verdict
We were impressed by the banking policy at PlayOJO Casino, which makes the site one of the top online casinos you can play at in the NZ. First of all, the minimum deposit is $10, which is quite low. Payouts are very fast, and you can receive your funds in under 24 hours. The biggest plus we found was that the minimum amount you can withdraw is $1. This, combined with the extensive selection of 2500 pokies, makes PlayOJO a great place to start as a beginner player.
Read Review
Highroller Casino
Pros
- Over 2400 titles
- Live chat support available 24/7
- Cryptocurrencies available for transactions
Cons
- Transaction processing time takes up to 3 days
- Minimum withdrawal of $50 for crypto withdrawals
Our Verdict
The Highroller site is a top casino choice for players interested in slots, as there are over 2400 available. You have a sleek interface and various payment options, including cryptocurrencies. Registration takes almost no time, but the transaction processing time can take up to three days.
Read ReviewThe Grand Ivy Casino's Rankings Across Our Categories
| Category | Trending |
|---|
The Methodology Behind Our The Grand Ivy Casino Review
Our main goal is to offer you authentic reviews of The Grand Ivy Casino. Rigorous testing is our priority before publishing our reviews. Our detailed evaluation process ensures that payment options are completely safe and accesible. We also play lots of different slot games and live games to check if they are of good quality and fair. This careful testing allows us to give reviews you can really trust. This careful testing allows us to give reviews you can really trust.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha rating | |
| Test Duration | 4 Hours |
| Review Duration | 12 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2022 |
| Updated Date | Oct 2024 |
